Apple has decided, and soon, you will see, when people will be able to come to the Apple’s office, describing their issues, and they will get the possible problem solving time depending upon the presence of issue. This is the first step for the apple to get smarter and faster for the people to servicing the people to the best extent.This Concierge will be started from the week of march 9, and this will become a new way for the customers to offer them one spot to discuss the product issues to sign up in store area. This program will be started with the 9to5mac as reporting, cited about those people, who are opting to find out about the plans of Apple. Initially, this program will lead on the basis of first come, first served for Genius Bar Appointments.
IN the apple field, Apple’s employees will field issues from customers and input them into an updated IPad application. This app will help to evaluate the exact time to solve the problem by inputting them as an algorithm and split them into an estimated wait time based on other problems that are already at the genius bar. And, this is the good feature of genius bar, which will take the bigger and major issue on the priority basis.
9to5Mac states that Concierge is the brainchild of apple’s SVP of retail Angela Ahrendts, who took over the charge last year after serving as a CEO at fashion designer Burberry. With the last months, Ahrendts has been serving the Apple with her professional skills and paving the new gateways, which are helping apple to have gigantic growth. She as a SVP, has made the several changes to the company’s retail business, which include the streamline business and management to allow for more input from in-store employees, and they are making a great push in the chinese market, as this market is the great market for the Apple, and can help their business grow with potential in future.
Being the Head of retail, Anhrendts has been controlling almost 450 stores, and she further plans to open the numerous stores in China and elsewhere. In a profile published by the New Yorker, Apple’s SVP said that she has been working hard to redesign the Apple Store to make the company’s upcoming smart watch. But, if we look at the retail store revenues, then we can see that apple has not decided to or allocated the fund for more opening of the braches of apple’s store. But, company also claims that Stores have also contributed a lot in adding the billions of dollars in its profit quarterly, which is the strength of the company. She said, “ this is our motto to spread our network globally and enabling the people to find the best parts of the services.
According to the update from 9to5Mac’s sources, the purpose of the new system is only to act more like restaurant reservation. Once the issues will come in the queue, customer will be asked about to offer the mobile phone numbers, and thu, their application will be processed.